With the recent failure of ATAComm, many are expressing their concerns about how to deal with receiving support and warranty based returns/exchanged.

“From our perspective, we knew it was just a matter of time before ATAComm went down. We know what the cost structure looks like and there was no way they could survive with their
low-ball business model” said Mike Crown, Managing Partner at The VoIP Connection.

“We have seen it with the VoIP service providers, like SunRocket and now we are starting to see it with the low-ball VoIP equipment suppliers. Consumers should take note — the lowest cost provider is usually not the best choice, especially when it comes to advanced technology like
VoIP. It is worth paying a little more to work with a reputable vendor that will be around to provide quality service and support.”

It is very easy to offer a lifetime warranty, if your not around to honor it. If you are an ex-ATAComm customer and need to return in-warranty equipment or need any support I suggest you give The VoIP Connection a call.

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