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Everyone needs to remember that NuFone is very much a self-service VoIP Provider. If you require any hand holding, NuFone charges $99 per hour with a one hour minimum.

1) We never sent anything ‘fake’. The fact that you did not recover your number is unfortunately very much out of our control. We did successfully recover hundreds of toll-free numbers, at our cost. As I believe was stated in the trouble ticket, our system was never updated with the proper paperwork, thus we never attempted to recover the number(s).

Also, there are per month costs associated to having a toll-free number and these costs are in addition to the per minute fees that we have to pass on.

Every single toll-free number that NuFone provides now has a monthly fee, by no means were you singled out.

2) NuFone is not a cheap VoIP Provider. We are striving to provide a premium service for those that enjoy it.

Unlike many others in this industry, we are not selling our services at a loss in hopes we make profits selling other products and services - or worse locking our customers into a contract with early termination fees.

Plus, you may not have noticed, NuFone has been adjusting its focus, so we can do what we do best - Provide IAX and SIP based services.

3) NuFone only charges for calls that are ‘answered.’ The calls that you are questioning where reported back to us as being ‘answered.’

Update your ticket with exact times, dates and number dialed and we will submit another call trouble report to our upstream providers.

I will state for the record that we do not do much volume at all to Israel, so we do not have much control over how those calls terminate, unlike many other international destinations.

4) NuFone employs mathematically accepted rounding techniques, which allows us to effectively mitigate the old-school industry standard of 6 second, 15 second or 60 second ‘billing increments.’

Thank you for your input, we do value what each and every NuFone member has to say.

#1 I had 2 toll free numbers with no monthly fee, and when you had a carrier dispute you sent me a the paperwork to fax back to port the number to your new carrier, including a fake bill so I have a bill for the porting, I faxed it and for some reason the numbers were never ported, and you wouldnt give me another 2 numbers with no monthly fee like I had till then, and you told me had the porting been completed I would keep the numbers with no monthly fee, but now I can only get a new number with a monthly fee.

#2 2 cents a minute is expensive when you compare with lots of other voip companies that charge between 1 and 1.3 cents per minute for flat rate usa termination with no minimums, I’m not listing the providers because I’m not here to advertise your competitors on your site.

#3 I was using your service for israel mobile termination and lots of calls never rang at the destination, and nufone started charging for the calls while I was waiting for the call to complete, but it never completed, I opened a ticket and you replied that it sounds like a NAT problem, but its clearly not, first of all I was not behind a nat, second of all the calls didnt even ring at the destination, but the caller was hearing a false ring.

#4 Most voip companies I dealt with break down the rates to .00001 of a penny and by nufone it is always rounded UP to the next penney