Tell Me What You Really Think About NuFone
Initially I was not going to say anything about this, as doing so tends to do nothing more than to stir the horrnets nest. However, I am sick and tired of people bashing my company for no particular reason. For the record I am posting this on my own personal site and it does not necessarily represent the views and opinions of my employer, NuFone Inc.
There is no doubt that NuFone has had its share of problems in the past, but we have overcame them when others that have taken a similar path have thrown in the towel. In fact, the way I chose to operate NuFone in the past very well may be partially to blame for some of the circumstances in our history.
However, those days are in the past. NuFone has since grown from a very small operation, to now having nearly a dozen people actively pursuing the same set of milestones and future goals on a daily basis. I am but one of many individuals that is painstakingly shaping the future of NuFone. I am simply the most outspoken and the one that always takes every bit of the heat whenever there is even the slightest issue.
In case you had not noticed, NuFone has been making changes to focus in on what we offer. Plus, we have tried to clearly define precicely we offer and and how much it costs.
You see, many of those that complain about NuFone expected to be trained on how to configure and then operate an Asterisk based phone system. Many have expected and some even demanded that we spend an hour, perhaps two explaining the various Asterisk configuration files and how they are connected together to form the Asterisk dialplan.
In nearly every single case where someone has elected to publicly complain about me specifically, always came from the resulting situation after I stated that I expected to be compensated for the time I spend training them how to configure Asterisk. Surely asking for some sort of compensation isn’t out of the ordinary.
So, now I am asking this. If you have used NuFone within the past 6 months and would like to express your opinion, good, bad or indifferent, post your comments below. If you do not have a specific relevant comment, please refrain from posting as I am looking for specific, detailed situations to be discussed in a civil, controlled manor.
If you are so motivated to ensure the world knows your opinion, go sign up for free blog at Wordpress and then link back to this post. Wordpress will take care of sending the proper trackback notifications to keep everyone informed. This way we won’t have to bother with any bogus claims of censorship.
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I signed up about a month ago and haven’t had a single reason to contact NuFone at all. Whatever you are doing, keep it up.
I am an old-time NuFone user.. back in the days where old TF numbers had issues, etc, so I was a bit hesitant to use the service. However, I’ve been using you guys as a secondary outgoing gateway again lately, and haven’t had any problems at all - your web site’s gotten better, and I certainly see the professionalism that’s grown within the company. The people who are bashing you really need to try out the service again before saying anything!
We had a Voicepulse number for almost 4 years that Voicepulse refused to let us port away. Early this month it stopped working. After almost two weeks Voicepulse acknowledged that they had a carrier dispute and that the number was not likely to start working anytime soon. They finally agreed to let us port the number. Within 48 hours it was up and running perfectly on NuFone. Thank you NuFone!
Nufone is doing OK IMO. I’ve had some issues but got these solved. I only wish you guys stuck to some sort of consistent dialplan… why is it 1-xxx-xxxxxxx for US numbers and 011-country-phone for rest of the world? All other VOIP providers I have used have it like 00-country-phone for ALL countries including US.
Peter: 011 is the international dialing prefix for the traditional carriers within the US. We can add in 00+countrycode+number, since many other VoIP providers are using that construct.
Mike: I am glad NuFone was able to restore your DID service.
nc and Steven: Thank you for your words of encouragement.
Peter: FYI, I have added in 00+country+code routing for international calls. Thank you for your input.
I’ve been with nufone a few years now, the US termination is pretty good now but I have a few complaints.
#1 I had 2 toll free numbers with no monthly fee, and when you had a carrier dispute you sent me a the paperwork to fax back to port the number to your new carrier, including a fake bill so I have a bill for the porting, I faxed it and for some reason the numbers were never ported, and you wouldnt give me another 2 numbers with no monthly fee like I had till then, and you told me had the porting been completed I would keep the numbers with no monthly fee, but now I can only get a new number with a monthly fee.
#2 2 cents a minute is expensive when you compare with lots of other voip companies that charge between 1 and 1.3 cents per minute for flat rate usa termination with no minimums, I’m not listing the providers because I’m not here to advertise your competitors on your site.
#3 I was using your service for israel mobile termination and lots of calls never rang at the destination, and nufone started charging for the calls while I was waiting for the call to complete, but it never completed, I opened a ticket and you replied that it sounds like a NAT problem, but its clearly not, first of all I was not behind a nat, second of all the calls didnt even ring at the destination, but the caller was hearing a false ring.
#4 Most voip companies I dealt with break down the rates to .00001 of a penny and by nufone it is always rounded UP to the next penney
S. Rosenberg:
1) We never sent anything ‘fake’. The fact that you did not recover your number is unfortunately very much out of our control. We did successfully recover hundreds of toll-free numbers, at our cost. As I believe was stated in the trouble ticket, our system was never updated with the proper paperwork, thus we never attempted to recover the number(s).
Also, there are per month costs associated to having a toll-free number and these costs are in addition to the per minute fees that we have to pass on.
Every single toll-free number that NuFone provides now has a monthly fee, by no means were you singled out.
2) NuFone is not a cheap VoIP Provider. We are striving to provide a premium service for those that enjoy it.
Unlike many others in this industry, we are not selling our services at a loss in hopes we make profits selling other products and services - or worse locking our customers into a contract with early termination fees.
Plus, you may not have noticed, NuFone has been adjusting its focus, so we can do what we do best - Provide IAX and SIP based services.
3) NuFone only charges for calls that are ‘answered.’ The calls that you are questioning where reported back to us as being ‘answered.’
Update your ticket with exact times, dates and number dialed and we will submit another call trouble report to our upstream providers.
I will state for the record that we do not do much volume at all to Israel, so we do not have much control over how those calls terminate, unlike many other international destinations.
4) NuFone employs mathematically accepted rounding techniques, which allows us to effectively mitigate the old-school industry standard of 6 second, 15 second or 60 second ‘billing increments.’
Thank you for your input, we do value what each and every NuFone member has to say.
I signed up for a nufone account on 1/18, along with paying 25 via google checkout on my amex and no payment has been applied to my account nor has nufone ever answered one of the trouble tickets. Today is 1/28, do you think 10 days is sufficient time? I think so but obviously Nufone doesn’t. What kind of company is this? I’m starting to believe what I see on the web about nufone.
Robert: I see no outstanding trouble tickets and all payments from Google and PayPal have been accounted for. Exactly how did you pay NuFone?
Robert: Your Google payment has already been applied to your account.
Have you completed the verification steps on the “Getting Started” page?
Everyone needs to remember that NuFone is very much a self-service VoIP Provider. If you require any hand holding, NuFone charges $99 per hour with a one hour minimum.