Over the past 5 days many of us at NuFone have been diagnosing a very significant post dial delay situation caused by one of NuFone’s outbound providers, Pipeline Telecom. Pipeline’s equipment simply would not respond for up to 90 seconds after they accepted our call request. Unfortunately, since Pipeline accepted our call request, NuFone’s call failure systems could not react and correct the sitaution by sending the call through another carrier.

After sending repeated call traces to Pipeline, which very clearly document the delay, they are still refusing to admit they have a problem….After multiple repeated attempts to contact Pipeline Support for a resolution, we were forced to contact the President/CEO of Pipeline Telecom directly, Lance Littlejohn, since Ray Jackman and the other Pipeline support members did not initially respond to our detailed trouble ticket submissions.

However, instead of Pipeline taking the time to diagnose and solve their problem, Lance Littlejohn simply terminated services to NuFone, which is fine as we have multiple other outbound termination providers that will gladly take our traffic.

This is yet another sitaution that NuFone has been involved in, where NuFone is the party that looks to be at fault, however in reality we have very significant documentation of the actual situation, yet the other party refuses to admit there is a problem and take the necessary action to solve it.

I would like to personally apologize to every NuFone Member that has had difficulties over the past few days. We are working very hard to provide a VoIP service that you can rely on, however unfortunately we are only as strong as the weakest link.

Now that NuFone has removed Pipeline Telecom from outbound termination routing, calls are 100% back to normal.

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