NuFone: Worst Provider Ever…
This really grinds my gears™
Apparently the worst provider ever award goes to NuFone… Well, at least according to this blog post.
This is yet another person who has chose to slant his experiences with NuFone in order to promote service from another VoIP Provider. Anyone else see a trend?
For the record, his trouble ticket was responded to within 62 minutes of being submitted, then HE took three weeks to respond with further information regarding his problem - to which running a current version of Asterisk solved his problem (running current code…what a concept?!)
Yet, magically his savior came through in record time - despite feverish attempts by NuFone to stop him from porting is telephone number away - Yeah right. Yet, by this persons own logic, we don’t have the time, since after all we are so tied up into those WarCraft expansion packs to even care. GO FIND A CLUE!
NuFone’s pre-paid service is not there to educate people on Asterisk. We provide a pre-paid service that allows those who wish to experiment with Asterisk a cheap method of entry.
I believe we have made it very clear that support is not included with our pre-paid service offering. Let this post serve as yet another reminder.
We have other options available for those that care not to experiment with Asterisk, but require a business class telephone service, with a well informed team of individuals available at any given time to very quickly resolve any issue they may have - even with Asterisk itself.
Call me greedy….I don’t know about anyone else, but I am not going to go out of my way to educate someone on the proper configuration of Asterisk for a $10 pre-paid VoIP service deposit.
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Related Posts:
NuFone is Down
NetZero to Suspend VoIP Services
About Time for A Change
Asterisk: Start With a Solid Foundation
NuFone Website / Members Portal Outage
This guy is a PUTZ - I found NuFone’s contact number on the home page and under the two separate links to the contact page in the top navigation bar.
I have followed NuFone and JerJer for quite a while now. Over the years I have had many different accounts, mostly for other clients.
I don’t see NuFone’s pre-paid offering as something anyone would want to utilize for anything more than testing or experimentation with Asterisk.
This is nothing against jerjer or nufone…. come on who expects support for pre-paid telephone service?
Actually it is Nufone who is slanting the issue. I never received a response in 62 minutes. I never received a response in 3 weeks. I would be happy to show anyone a screenshot of my email account’s Nufone folder that shows exactly when they responded because my account was set up to ping my home account when a ticket was updated through Nufone. Since I posted three consecutive comments to the initial ticket without response is actually the problem.
Feverish attempts, I just laughed out Loud! I didn’t hear from you in three weeks. Plain and simple. The links on my blog shows other people that were treated the same way. Since Jeremy didn’t even have the guts to respond to any of my emails, I know he manufactured this story. That’s what guys like him do when they are faced with scrutiny.
As far as the guy calling me a putz for not finding the number, I clicked on Contact Us. If I had to click anywhere else for the number, I’m trying too hard. I thought a phone company had phone numbers, I mean that is what you sell right? Any person who doesn’t have a contact number for support (he failed to mention that Mark) really is trying to take your money. I found the sales number no problem, but there isn’t a customer support number. That I do know for certain and I have a screenshot of that as well.
You never actually educated me on anything. If I even got a response asking me what I was running or the fact that it was necessary to tell you the software I was running, I would have. By the time you graciously got back to me, I had already left your company. For the record, I never had to change, fix, upgrade, or do anything to my current Asterisk configuration. That’s because it was like I said, Your company was at fault for the dual tones when I pressed any number on my IVR setup. It didn’t happen at Gafachi where it was tested, not at Binfone, but at Nufone.
You my friend need a crash course in Customer Service 101. The customer is always right (in my case I was) and no matter what customer you have whether it’s post paid or prepaid, I am still your customer. If you forget to answer a helpdesk ticket, it’s cool. People do that, things happen, equipment goes down. What I gather from your email exchanges from various other former customers is that you can’t even admit you did anything wrong. It’s totally your fault. Just own up to it. Had you done that, I would have taken the $20,000 call center contract I was just awarded and used your company. Instead Binfone got the money.
Now you can rest easy knowing that you outsmarted your customer! Good Job! You really told me! Stop with the “we” stuff. Everyone knows you are just one person running the whole thing. A monkey could do your job and still answer a help desk ticket in 3 weeks.
Now have the courage to post that, but if you don’t, not to worry I will just print the same reply on my blog! Don’t lie to these people Jeremy, you are totally caught red handed. Own up to your mistakes.
Anthony: Just the same I could show screenshots of our trouble ticking system, showing a response sent to you within 62 minutes of submission.
But Why? By your logic, obviously I have a WarCraft game that is more important than responding to trouble tickets.
yo anth, get your panties out of a bunch.
I had the exact same DTMF problem. ‘Admin Tim’ responded to my trouble ticket within about a day telling me to upgrade.
Perhaps nufone should announce when they are making changes?
pbx-phreak: We have tried to keep people informed of upgrades. We will try harder.
jj saved my ass when I botched an OpenSER upgrade. Best $150 bucks I ever spent.
I was using NuFone before it was really NuFone. When Jer was still experimenting with the brand new Asterisk software and developing methods for customer call routing and maintenance.
Jer was -always- responsive and helpful with questions and I never had issues with either the service or the support that wern’t my fault.
NuFone isnt an Asterisk support company, nor is it NuFone’s job to tell you to update your Asterisk version. That’s YOUR responsibility. And when you have problems with ANY software the first thing you should ALWAYS do is make sure you have the latest version.
Anthony probably still complains to MS because he cant play his pron movies on Win98 and Media Player 4.
Jer. You really should ignore shills and trolls like this because it just gives them another place to vent their bullshit.
Forrest
Forrest: I have been trying to ignore most of the negativity that people have been spewing, but this was just over the top.
I believe It would help if NuFone had an active marketing campaign (or something) but thus far the powers that be have not agreed with my point of view on this matter.